Put your customer first

And now that your schedule is working, how do you approach your prospects?
Our will to share our success stories with our future customers might bring down all our efforts to have been acquainted for our first visit.

• Are you considering the customer needs as the first step to a fruitful conversation?
• Are you concerned on what the customer feels and perceives rather on how to solve his problems from the very first moment?
• During the interview, would you rather intervene and re-direct the conversation to your areas of comfortability or are you at ease by listening to your customer needs and requirements?

It seems that most of us are more prepared to talk than to listen and we are in danger of coming up with premature diagnosis of what the situation is and what needs to be done.

Listen carefully, take plenty of notes, but keep eye contact so that your customer is aware that all your attention is directed to undertand him or her.

Please feel free to comment or forward feedback